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Terms of business

We reserve the right to amend or change these at any time.

Privacy Statement:

Statuo is committed to ensuring that your privacy is protected. Should we ask you to provide certain information please be assured that it will only be used in acc ordance with our on site privacy statement. https://statuo.co.uk/privacy-policy

Payment Information & Charges:

We will never ask you for your personal payment information over the phone for payment of any works, all payments are required to be made Via Gocardless or Direct bank transfer, no details are stored or accessible but on occasion banking details may need to be updated, we will ask you to update this information when required to do so.

All charge dates and amounts will be agreed prior to work commencing, non payment may result in sites being taken offline, accounts held back or works being deleted - we also reserve the right to charge additionally to reinstate accounts or sites. For the avoidance of doubt, Statuo can not be held liable for any loss of data, loss of earnings, loss of business or loss of business opportunities of any kind for any reason. We do not take cash payments. Websites must be paid for in full before going Live.

Contract Cancellation:

Statuo doesn’t ask for or provide contracts for new or existing customers, but we do require sign off and sign on agreements from our customers. We reserve the right to cancel any project or retainers that we have agreed for any reason, at any time and do so without prejudice to the party involved. If a customer wishes to cancel our marketing retainer services, we request that a 30 days notice is provided.

Media & Marketing Materials:

All media and marketing materials/assets are owned by Statuo until fully paid for, any unauthorised use or distribution of these materials may result in further actions being taken, including & not exclusive to additional charges being added to your account.

Support Management:

If at any point you would like to speak to the management team, please feel free to contact Faye@statuo.co.uk, Adam@statuo.co.uk Or Katey@statuo.co.uk & we will aim to respond within 24 hours.

Product Distribution:

All sites built on our CMS are non migratable unless specifically confirmed prior to work commencing, all other open source platforms are migrateable and we will assist in the migration when requested to do so.

Our Right & Responsibility:

We aim to complete all of the services and works set out in the time frame agreed during the quoting stage. The time frame proposed in the quote is based upon the knowledge provided to us at that time. There may be occasions that these timescales are unachievable, including and not exclusive to: customer requested changes, platform updates required, non payment, unknown issues, unforeseen events, if this is the case we will confirm this with our customers asap.

We also reserve the right to charge additionally for requests outside of our agreement or for any unforeseen work required to complete the project, all parties involved will be notified prior to these charges being added.